That’s me screaming into the phone when trying to connect to a live person while making some recent travel plans. A few days later while calling a major airline carrier, I was told by a recording that they were too busy to take my call and to try again another time. No pretending or giving me an estimated 5 minute wait time status update – nope, too busy, try again later. This, it seems, is what it has come to…and it makes my blood pressure rise just thinking about calling any 1-800 number.
However, I’ve just discovered Gethuman.com. Gethuman.com is a great starting place before you “let your fingers do the walking”. It’s the ultimate consumer tool with phone numbers, shortcuts, reviews, tips, and more for many companies worldwide. It’s great at bypassing the voicemail systems and connecting you to a live human in record time – especially helpful if you have a specific question or if you have an issue that you need handled.
It came in extremely handy for me after staying at a hotel that had multiple issues from the moment I arrived. The on-site staff seemed unconcerned about the quality of my stay; but I called their main company line and after speaking to a customer service rep, I was credited 1/2 of my stay back onto my credit card. I presented the facts is a neutral tone, expressed my disappointment in this particular chain, and said that their service would affect my future choices in hotels. Their positive response was exactly what I had hoped for – and made possible by 2 live humans talking it out.